The Workshop
The White Room Process Workshop is a full-day, in-person session for businesses that are ready to see their complete customer journey mapped, end to end, and leave with a clear picture of exactly what to fix, and how. It's the foundation for any implementation work we do together.
What We Do
The Customer Journey Mapping Workshop (White Room Process) is a focused, facilitated session with you and your leadership team, held in person, at your premises. (Or a meeting room of your choosing.)
We map every stage of your prospect and customer journey: how people find you, what happens when they engage, how they buy, how you onboard them, and what keeps them - or doesn't.
Most business owners have never seen their own business this way. The gaps that are invisible day-to-day become obvious when you step back and look at the whole picture.
You'll leave with a complete journey map, a prioritised list of improvement opportunities, and clarity on exactly what to fix, in what order, and what the path forward looks like, whether or not you continue working with me.
Coaching clients: £1,995 Existing Blindspot Works Coaching clients receive a £500 discount.
Let's TalkThe Day
We start in the morning with context. Your business, your customers, how things currently work. From there, we map every stage of your prospect and customer journey together: how people find you, what happens when they engage, how they buy, how you onboard them, how you retain them, and critically, where things fall through the gaps.
By the afternoon, the picture is on the wall. We shift from mapping to analysis. Identifying the friction points, the manual effort that should be automated, and the handoff failures that are quietly costing you. You leave with a complete journey map and a prioritised list of what to address, ranked by impact.
Most business owners have never seen their business this way. The gaps that are invisible day-to-day become obvious when you step back and look at the whole picture.